Privacy Policy

We're always looking for new ways to provide privacy for our customers.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. It governs the collection, use, storage, and transfer of sensitive personal data or information and does not require any physical, electronic, or digital signature.

By using the Ecobyte website, mobile applications, or any other services provided by ECOBYTE SOLUTIONS PRIVATE LIMITED (collectively referred to as "Duepe"), you signify your agreement to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

Information Collected and Usage

Personal Information

Personal Information refers to any information that can be used to uniquely identify or contact you. This may include:

Name, contact number, and email address

Physical address

Date of birth and gender

Usernames and passwords

Financial details such as bank account, credit/debit card information, and UPI ID

IP address and location details

Identification codes of devices used to access our services

Transaction history on the Duepe platform

Non-Personal Information

Duepe may collect non-personal information such as:

Geographic location

Browser type and version

Operating system

Device identifiers

Session details (e.g., duration, pages visited)

Internet service provider information

Non-personal information is collected to improve our platform, optimize user experience, and enhance security.

Purpose of Data Collection

We collect and process your information for purposes such as:

Facilitating transactions and providing seamless services.

Responding to inquiries and customer service requests.

Sending promotional and administrative information.

Enhancing user experience through personalization.

Improving platform functionality and conducting analytics.

Complying with legal and regulatory obligations.

Sharing of Information

Your information may be shared with:

Third-party service providers to facilitate transactions, conduct analytics, or offer support services.

Partner banks and financial institutions to process payments and maintain compliance.

Legal authorities or government agencies as required by law.

We ensure that any third party receiving your information maintains similar data protection standards.

Cookies

Duepe uses cookies to:

Track user activity on our platform

Remember user preferences

Analyze usage patterns for improvements

You may disable cookies in your browser settings, but doing so may affect platform functionality.

Data Security and Retention

We implement reasonable security practices to protect your personal information. While we strive to safeguard your data, no system can guarantee complete security.

Your information will be retained for a period of **one (1) year** from the date of transaction or account activity, after which it will be securely deleted or anonymized unless required by legal authorities.

Customers may request a copy of their data within this one-year period by contacting our support team. Requested data will be sent to the registered email address.

User Rights

You have the right to:

Access your personal information stored with us.

Update or correct your information.

Withdraw consent for data processing (subject to service limitations).

For requests, contact our Grievance Officer at grievance@duepe.com.

Grievance Officer

If you have any concerns about this Privacy Policy or the handling of your information, you may contact:

Grievance Officer
ECOBYTE SOLUTIONS PRIVATE LIMITED
Email: grievance@duepe.com

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page, and your continued use of the platform constitutes acceptance of the revised policy.

Last Updated: 11-01-2025