Please read the following terms and conditions carefully before registering, accessing, browsing, downloading, or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below, including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and must immediately terminate your use of the services.
The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you, being an individual customer, user, or beneficiary of this service of at least 18 years of age, and MDV Services having its registered office at #301, 3rd road, KPHB, Hyderabad. All services are rendered by MDV Services through its platform under the brand name ‘Duepe’. Hence all the rights, benefits, liabilities, and obligations under the following terms & conditions shall accrue to the benefit of MDV Services (together with its subsidiaries and other affiliates, “us,” “we” or “Duepe”), regarding your use of our prepaid mobile/DTH/Datacard recharge purchasing services to purchase prepaid mobile/DTH recharge (known as “Recharge”) or services regarding the Semi-Closed Wallet of the online Duepe Marketplace or such other services which may be added from time to time (all such services are individually or collectively referred to as Service or Services as the case may be).
The Service can be used by you subject to your adherence with the terms and conditions set forth below, including relevant policies. Duepe reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions at any time without further notice. You shall revisit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by Duepe. By accepting these Terms & Conditions or by otherwise using the Services or the Site, you represent that you are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age, or affiliation with any person or entity.
Duepe is a reseller only. Duepe does not provide mobile services and is only a reseller of prepaid mobile services by telecommunications service providers or the providers of such prepaid recharge (the ‘Telco’ or ‘Telcos’) or other distributors or aggregators of such Telco’s services. Duepe is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between you (or the recipient of the Recharge) and the Telco.
To use the Service, you may need to obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must have all equipment necessary to make such a connection to the World Wide Web, including a computer and modem or other access device.
Duepe and/or the Duepe business partner reserve the right to charge and recover from the User fees for availing the Services. These changes shall be effective from the time they are posted on the Duepe Website or over the Duepe business partner channel through which you are availing the Service. You are bound by such revisions and should, therefore, visit the Duepe Website or check with the Duepe business partner channel through which you are availing the Service to review the current fees from time to time.
All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Duepe is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site, money has been charged to your card or bank account, and a Recharge is not delivered within 24 hours of your completion of the transaction, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page.
Please include in the email the following details: the mobile number (or DTH account number), operator name, Recharge value, transaction date, and order number. Duepe shall investigate the incident, and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge, then you will be refunded the money within 21 working days from the date of receipt of your email. All refunds will be credited to your Semi-Closed Wallet.