Tours and Travels

Travel desk services for retailers, distributors, and API partners.

Accept customer travel requests, issue booking references, and manage cancellation or refund follow-up through a structured operating flow.

Start Travel Services View Booking Flow

Today's Travel Desk Bookings that need clear records and support follow-up

Service Queue

Bus Ticket Route, seat, fare, boarding point

Ticket

Train Booking Passenger details, class, PNR status

PNR

Flight Ticket Fare, passenger profile, airline PNR

Flight

Tour Package Itinerary, inclusions, voucher record

Package

Travel Desk Board What each service must capture before and after booking

Booking Operations

Service

Customer Request

Record to Maintain

After Booking

Bus

Route, travel date, boarding point, passenger count

Seat details, fare, ticket number, operator response

Cancellation, refund, reschedule, boarding support

Train

Journey date, class, passenger details, contact number

PNR, fare, booking status, confirmation trail

PNR checks, cancellation status, refund follow-up

Flight

Origin, destination, travel date, passenger profile

Airline PNR, fare breakup, ticket delivery status

Reschedule, cancellation, refund, support reference

Packages

Destination, dates, traveller count, budget range

Itinerary, inclusions, amount collected, voucher status

Change requests, vouchers, supplier coordination

Booking Lifecycle

A booking is complete only when the customer can rely on the record.

A good travel desk keeps search, passenger details, fare collection, ticket delivery, and support history tied to one booking reference.

Search Check route, dates, fare, seats, availability, and service options.

Passenger Details Capture traveller names, contact details, preferences, and documents where required.

Payment Record fare, service charge, wallet debit, commission, and payment confirmation.

Ticket Store ticket number, PNR or booking reference, and delivery status.

Support Track cancellation, refund, reschedule, and customer communication.

Travel Operations

Support should not disappear after the ticket is issued.

Most travel problems happen after payment: cancellation, refund, timing changes, or missing references. Duepe keeps those details available for support and reconciliation.

Ticket references and passenger records Keep ticket number, PNR, operator reference, airline reference, fare, and customer details accessible.

Cancellations and refunds Record cancellation rules, refund status, reversal entries, and customer communication history.

Settlement and reconciliation Review fare collection, wallet movement, commissions, refunds, and open service cases.

Partner network control Give retailer desks, distributors, and API partners a consistent booking record to work from.

Business Fit

Travel services for counters, networks, and integrations.

Retail Counters

Serve walk-in customers with bus, train, flight, and package booking support backed by clear records.

Distributor Networks

Track retailer booking activity, wallet usage, commissions, refunds, and support cases across the network.

API and Travel Partners

Connect booking workflows with availability, ticket status, cancellation handling, and reporting support.

Ready to add travel services to your partner network?

Talk to our team about service categories, retailer onboarding, booking support, cancellations, commission structure, and API access.

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